Recent Changes

Monday, May 3

  1. 9:57 am

Sunday, June 7

  1. 10:02 pm

Monday, November 3

  1. page 2008 - FollowUp Thoughts edited ... Periodic meetings were very helpful. ~Lee. Agreed - Patricia We also made very good use of em…
    ...
    Periodic meetings were very helpful. ~Lee. Agreed - Patricia
    We also made very good use of email threads. ~Lee
    Not just for HelpDesk, but I think times need be in the 24hr format (as well as or instead of 12hr format). The 12PM seemed to cause a fair bit of confusion - ie was it midday or midnight :-) - Patricia
    4. Any other comments?
    Let's do it again next year!
    (view changes)
    11:47 am
  2. page 2008 - FollowUp Thoughts edited ... I think the HelpDesk button should be on all of the pages (unless I missed that).~Lee I think…
    ...
    I think the HelpDesk button should be on all of the pages (unless I missed that).~Lee
    I think (and based on some of the chat in some of the Elluminate sessions, a few others expressed the same thing) there was too much information (perhaps too wordy) on each of the pages. Too many separate pages and too difficult to navigate. I can't imagine how to fix this though, because there is a lot of information to disseminate. One person suggested that the blog be on a separate page, not the main page.~Lee
    I would agree that we need to somehow cut down on the information, or at least the way it is presented/accessed. I think we also need to cut out any duplication. For example, there seemed to be lots of overlap between 'first timers' and 'keeping connected' - Patricia
    I did not see anyone really use the Meebo room, but they did use email and Twitter. Perhaps, no need for the Meebo room as it is not as immediate and may frustrate those few who attempt to use it. ~Lee
    ThereI think with the Meebo room, we need some way of indicating when someone is on duty (ie time and date) also the time and date that questions come in. Mabye there is something similar to Meebo that offers this. I do think offering some sort of 'immediate' help is useful - mabye if it was just offered for a couple of hours per day with the times clearly indicated. I saw last year that Skype contacts were added to the help page. Did that work? - Patricia
    There
    were a
    ...
    attention. ~Lee
    Not sure why we suggested multiple ways to rip presenters' videos. Would it be possible to recommend one (free) app/method?
    I agree, especially since the presentations are embedded and also available for download via iTunes. VLC probably covers most formats. - Patricia
    I would remove the bypass proxy page/info. I'm guessing that any IT member, seeing that, would block the whole K12Online site. Perhaps we can generate a letter-template that participants can present to their IT folks when asking them to unblock the site. We can explain the need, what types of files will be viewed and even request that they be opened up only for the duration of the conference. I believe giving the educators the wording would also serve to help them present "arguments" for opening up other appropriate sites. (Too many teachers suffer in silence.) ~Lee
    Great idea - Patricia
    I would suggest moving the 'Presenters FAQ' to the Presenters wiki. Concentrate on participants in the HelpDesk. Presenter were great. They didn't really seem to need any help! - Patricia
    *

    3. What HelpDesk features do you feel should be continued or introduced next year?
    ...
    very helpful. ~Lee~Lee. Agreed - Patricia
    We also made very good use of email threads. ~Lee
    4. Any other comments?
    (view changes)
    11:45 am
  3. page 2008 - FollowUp Thoughts edited ... There were a few times I needed a convener but reaching out via Twitter or email was the only …
    ...
    There were a few times I needed a convener but reaching out via Twitter or email was the only way to access them and that was not immediate enough. I suggest that we exchange phone numbers or all set our Twitter Accounts to receive our Twitter DMs on our cellphones. This way I could have sent a DM to the conveners to get their attention. ~Lee
    Not sure why we suggested multiple ways to rip presenters' videos. Would it be possible to recommend one (free) app/method?
    ...
    in silence.) ~Lee
    3. What HelpDesk features do you feel should be continued or introduced next year?
    ...
    very helpful. ~Lee
    We also
    ...
    email threads. ~Lee
    4. Any other comments?
    Let's do it again next year!
    (view changes)
    7:41 am
  4. page 2008 - FollowUp Thoughts edited Hey team, can you spare you a few minutes and answer a few questions? In order to reflect on this y…
    Hey team, can you spare you a few minutes and answer a few questions? In order to reflect on this year and look forward to making things better in the future, your thoughts are appreciated! All the questions are in relation to the K12 Online HelpDesk since there is already a survey for gathering info. about the conference.
    1. What did you feel was most effective with the HelpDesk?
    The fact that we worked together so well along with the diversity of our skills and knowledge helped us to be most efficient. ~Lee
    *

    2. What do you feel needs to be improved?
    I think the HelpDesk button should be on all of the pages (unless I missed that).~Lee
    I think (and based on some of the chat in some of the Elluminate sessions, a few others expressed the same thing) there was too much information (perhaps too wordy) on each of the pages. Too many separate pages and too difficult to navigate. I can't imagine how to fix this though, because there is a lot of information to disseminate. One person suggested that the blog be on a separate page, not the main page.~Lee
    I did not see anyone really use the Meebo room, but they did use email and Twitter. Perhaps, no need for the Meebo room as it is not as immediate and may frustrate those few who attempt to use it. ~Lee
    There were a few times I needed a convener but reaching out via Twitter or email was the only way to access them and that was not immediate enough. I suggest that we exchange phone numbers or all set our Twitter Accounts to receive our Twitter DMs on our cellphones. This way I could have sent a DM to the conveners to get their attention. ~Lee
    Not sure why we suggested multiple ways to rip presenters' videos. Would it be possible to recommend one (free) app/method?
    I would remove the bypass proxy page/info. I'm guessing that any IT member, seeing that, would block the whole K12Online site. Perhaps we can generate a letter-template that participants can present to their IT folks when asking them to unblock the site. We can explain the need, what types of files will be viewed and even request that they be opened up only for the duration of the conference. I believe giving the educators the wording would also serve to help them present "arguments" for opening up other appropriate sites. (Too many teachers suffer in silence.)

    3. What HelpDesk features do you feel should be continued or introduced next year?
    Periodic meetings were very helpful.
    We also made very good use of email threads.

    4. Any other comments?
    Let's do it again next year!
    Thanks for your time!
    (view changes)
    7:40 am
  5. page 2008 - FollowUp Thoughts edited ... a survey for gathering info. 1. What did you feel was most effective with the HelpDesk? 2…
    ...
    a survey for gathering info.
    1. What did you feel was most effective with the HelpDesk?
    2. What do you feel needs to be improved?
    (view changes)
    4:37 am
  6. page 2008 - FollowUp Thoughts edited Hey team, can you spare you a few minutes and answer a few questions? In order to reflect on this …
    Hey team, can you spare you a few minutes and answer a few questions? In order to reflect on this year and look forward to making things better in the future, your thoughts are appreciated! All the questions are in relation to the K12 Online HelpDesk since there is already a survey gathering info. about the conference.
    1. What did you feel was most effective with the HelpDesk?
    2. What do you feel needs to be improved?
    3. What HelpDesk features do you feel should be continued or introduced next year?
    4. Any other comments?
    Thanks for your time!

    (view changes)
    4:35 am

Thursday, October 16

  1. page Organizing Fireside Chat Support edited ... LIVE EVENTS Available Finalized SCHEDULE Notes Heppell Fireside Chat - Oct. 16- 11pm GM…
    ...
    LIVE EVENTS
    Available
    Finalized
    SCHEDULE

    Notes
    Heppell Fireside Chat - Oct. 16- 11pm GMT - 7pm EDT -
    Sue, Patricia
    Sue, Patricia
    Wk1 Fireside Chat -Saturday October 25th- 3pm GMT /11amEDT
    Kathy, Patricia
    Kathy, Patricia
    Sue is definitely unavailable!
    Wk2 Fireside Chat - 1am GMT Oct.31/9pm Oct.30 EDT -
    Sue, Patricia, Lee
    John?, Lee
    Sue will confirm with John

    If you want to help out with "When Night Falls" - 12midnight Nov.1 GMT / 8pm Oct.31 - book yourself on the schedule
    (view changes)
    3:17 pm

Tuesday, October 14

  1. page Organizing Fireside Chat Support edited ... Sue is definitely unavailable! Wk2 Fireside Chat - 1am GMT Oct.31/9pm Oct.30 EDT - Sue, Pat…
    ...
    Sue is definitely unavailable!
    Wk2 Fireside Chat - 1am GMT Oct.31/9pm Oct.30 EDT -
    Sue, PatriciaPatricia, Lee
    If you want to help out with "When Night Falls" - 12midnight Nov.1 GMT / 8pm Oct.31 - book yourself on the schedule
    (view changes)
    3:30 pm

More